Help center

Quick answers, by who you are.

Can't find what you need? Reach out at hello@sponsornote.com.

Programs (org admins)

How do I set up payouts?+

Click "Set up payouts" on your dashboard — we hand you off to Stripe Connect for KYC + bank account. Once approved, sponsor money lands in your account automatically.

What does the 15% platform fee cover?+

Stripe processing, hosting, QR code generation, sponsor compliance review, the partner API, the SSE stream, family-email infrastructure, and the rest of the platform. You never pay it directly — it's bundled into what sponsors pay, and your account always nets 85%.

How do I add a team?+

Visit /org/teams. Add each team with its sport and gender — that powers Title IX allocation reporting at /org/title-ix.

Can I change campaign page colors?+

Yes — set your brand logo URL + primary + secondary colors at /org/branding. Live immediately on every public /campaigns/[slug] page.

How do I send a family email?+

Visit /org/family-email, pick a campaign, write the body, hit send. Active sponsors are appended automatically. Subscribers come in via the public campaign page; we include a one-click unsubscribe link in every send.

Sponsors (local businesses + enterprise)

How do I sign up?+

Hit /sponsor/signup — three quick steps, no credit card. Compliance review within 24 hours. Premier + Title applications go to the front of the queue.

How does the 6-digit redemption PIN work?+

Every approved offer auto-generates a unique PIN. Customer shows it at your register; your staff enters it at /sponsor/redeem. We log a Redemption row and your dashboard counter ticks up.

Where do leads live?+

/sponsor/leads — everyone who submits the form on your Premier+ offer pages. Also exposed via the partner API.

Can I attach a NIL deal?+

Yes — /sponsor/nil-deals lets you log athlete, school, deliverables, dates, and a contract URL. Every deal goes through compliance review and is bound by NCAA NIL policy.

I'm a national brand — can I sponsor at scale?+

Hit /enterprise. We'll set up an MSA, PO / Net 30 terms, a brand kit, and bulk-buy across multiple programs.

Athletic directors

Title IX — how do I check allocation balance?+

/org/title-ix shows men's vs women's vs co-ed dollar split with a heuristic flag when the gap exceeds 5pp.

Can compliance officers and coaches get logins?+

Yes — invite them as TEAM_COACH or COMPLIANCE_OFFICER from /org/teams (coming alongside team-scoped login flow).

Where's my annual report?+

/org/annual-report?year=YYYY — print-ready PDF with every sponsorship, by tier, by sponsor.

Can I block categories beyond the platform's prohibited list?+

Yes — add your school's additional prohibited categories via PATCH /api/org/branding. Sponsorships in those categories will be rejected automatically.

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